Connecting to the Campus Internet

Eduroam is our campus Wi-Fi available to Students, Faculty, and Staff at Arcadia University. Users can connect their laptops, phones and tablets to reach the internet and other campus resources. Users can also access our network via a wired connection in their office or residence hall.

AU-Play is our campus Wi-Fi used to connect smart devices where you cannot use your username and password. Many devices such as gaming consoles, smart TVs, smart homes (Alexa, Google home etc.), and media devices (Firestick, Roku etc.) must be registered manually via an internet browser to properly connect.

How to Connect to Eduroam

To connect to Eduroam on a laptop, phone or tablet, a user must navigate to their wi-fi settings, Select Eduroam from the list of available wi-fi networks and enter in their Arcadia email address and password. 

For Android and Chromebook users: Make sure the connection type/EAP Method is set to PEAP, Do not Validate. Leave anonymous identity blank.

For returning students connecting to Eduroam, you’ll need to remove Clearpass OnGuard from your device. You can do this by following the steps below.

PC:

1. Manually turn off Wi-fi on your device.
2. Run the Uninst.exe file
3. Accept all prompts it asks you to
4. After it has completed, reboot your device
5. Turn Wi-Fi back on
6. Right click on Eduroam and Forget the network
7. Reconnect to Eduroam, entering your full Arcadia email address, including the '@arcadia.edu', and your most recent PortalGuard Password
8. After that you should be connected!

Mac:

1. Navigate to your Applications folder
2. Find the folder called ‘Aruba Networks’
3. Move that folder to the trash, and empty trash.
4. Reboot your device
5. Reconnect to Eduroam, entering your full Arcadia email address, including the '@arcadia.edu', and your most recent PortalGuard Password
6. After that you should be connected!

How to Connect to AU-Play

AU-Play is for devices that will not accept username and password options such as smart TVs, gaming consoles etc. Laptops and tablets such as iPads can use Eduroam.

Connecting your Media Devices to the Internet (Consoles, Smart TVs, Rokus, Amazon Products):

1. On your computer (do not use a mobile device), connect to Eduroam. You must be connected to Eduroam for this to work properly.
2. Navigate to cp.arcadia.edu in your browser
3. Select Clearpass Guest and log in with your Arcadia credentials (without the @arcadia.edu)
4. At the top, there is an option “This is a subscriber node, you should go to the publisher node to make changes” Click on Publisher Node
5. Log in again if prompted
6. Select Manage Devices and use the create option to add your device
7. Your MAC address can be found in device settings under network
8. Once the device has been created in Clearpass, connect to AU-Play the password is ArcadiaRocks
9. If your device doesn’t connect within 30 minutes or the Clearpass registration page pops up after registering the device , connect to AU-Guest, sign in, then reconnect to AU-Play. 

Connecting your Echo and Roku to the Internet:

1. Hook up the device and connect it to AUPlay using the password: ArcadiaRocks
2. On Rokus, you will be asked if you are in a dorm select yes
3. You will be instructed to connect to another Wi-Fi specific to the Roku or the Echo. You need to connect on a laptop, it will not work on a mobile device
4. When you connect on the laptop it will automatically bring you to clear pass and fill in the MAC address, name your device and save
5. After the MAC is in clearpass if you have a Roku connect it to AuGuest and then reconnect to AUPlay and you will be connected
6. If you have an Echo you can stay connected to AUPlay. It will take up to an hour to finish connecting.
7. Depending on the device it may take up to an hour to register

If there are any issues please contact the Helpdesk at 215-517-2898 or email [e-mail].

You can also come by our office in Taylor Hall, room 100.